Shipping policy

(Made‑to‑Order Apparel)

Every piece is created with intention. Because our apparel is made to order, shipping timelines reflect both craftsmanship and care.

Production Time

All items are made to order. Production typically takes 2-3 business days. During peak seasons or high‑volume periods, processing times may vary slightly. Made‑to‑order production begins shortly after your order is placed, which means changes cannot be made once production has started.

Shipping Timeframes

Shipping time is separate from production time. Once your order has been completed, it will ship using the method selected at checkout. Estimated delivery windows are provided by the carrier and may vary due to weather, holidays, or carrier delays. These delays are outside of our control.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate shipping information. If a package is returned due to an incorrect or undeliverable address, additional shipping fees may apply to resend the order. Shipping fees are non‑refundable.

Lost, Stolen, or Delayed Packages

We are not responsible for packages that are lost, stolen, or delayed by the carrier. If your tracking shows “delivered” but you cannot locate your package, please contact the carrier directly to open an investigation. We will assist where possible, but carrier decisions are final.

Damaged Shipments

If your order arrives damaged, please contact us within 72 hours of delivery with photos of the item and packaging. We will review the claim and provide a replacement or refund when appropriate.